Bathmate Warranty Information

While your warranty starts from the day you receive your pump, you'll have to register your purchase to claim with the warranty. Registration is easy, and just requires the unique PID printed on every genuine Bathmate pump. We'd recommend registering as soon as you receive your pump - head over to the Bathmate Registration page.

What Your Warranty Covers

Throughout the entire period of your warranty, you and your pump will be completely protected against any malfunctions or manufacturer defects. As part of the service we offer, our team are able to offer assistance on using the pump, and can send out spare parts if you ever experience an issue with your Bathmate (including replacement valves, comfort pads and similar).

When you buy through this official website, you'll be receiving a pump that's been extensively tested in our factory to ensure safe, high-powered performance.

This warranty does not cover intentional or accidental damage to the pump vessel itself (unless a pump has been shipped in a damaged state), and for obvious reasons, is not applicable for counterfeit Bathmate pumps.

Using Your Warranty

If you ever experience any issues with your Bathmate, we'd recommend reading our support pages, and contacting our support team for direct assistance.

If you're registered with our warranty programme, our team will be able to resolve any issues, from advising on technical issues to sending out spare parts in the rare case of a mechanical issue.